Tesco Christmas Priority Delivery Slots 2018

Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.

This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.

But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.

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One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.

Almost two and a half hours waiting and still in the queue 😡

'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'

Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'

Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'

On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.

'We're sorry if things take a bit longer than usual.'

Anyone else still in the online Tesco queue for a Christmas slot?! #tescopic.twitter.com/f4qKOrng2l

While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.

Those who did manage to book complained festive essentials like turkeys were not yet available.

There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.

@Tesco been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?

A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.

'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'

They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.

There was anger on Twitter after customers with a monthly 'delivery saver' subscription were able to book prime slots for the days before December 25 a week in advance of other shoppers.

Shoppers said they stayed up until midnight on Monday and Tuesday to book Christmas delivery slots for December 23 and 24 respectively, which is when they became available to all customers for the first time.

But many complained that slots in their areas were already sold out as soon as they went live at one minute past midnight.

On Twitter, a Tesco spokesman explained that delivery saver customers were able to book slots for December 23 and Christmas Eve from November 26 and that the prime delivery spots were likely 'booked up on that day'.

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When The Sun tried to book a one-hour delivery slot in a rural location today, the website stated that there are 'no slots available' anytime between December 19 and 25.

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